Hotel Terms and Conditions
• Guests must be at least 18 years of age to check in at Hotel Marudu Inn. In the interest of security and to prevent fraud, guests are required to confirm their identity by providing their valid Identification Card (IC) and/or Passport to check-in.
• Standard Check-in time: 3:00PM, Check-out time: 11:00AM.
• Long stay rate is quoted based on verbal confirmation with the hotel guest. Payment made is non-refundable and change of date is not permitted.
• A MYR10.00 Tourism Tax per room per night is applicable for non-MyKad Holder & My PR Holder.
• Payment by cheque requires clearance of three (3) working days.
• All rates are quoted in Ringgit Malaysia (MYR) currency, inclusive of 8% Sales & Service Tax based on the current government taxation policy. In the event of any changes, we reserve the right to amend the room rates accordingly to reflect the new tax rate gazette by the Malaysian Government. Rates advertised on the Hotel website, any other websites or promotional materials are subject to change at any time and may increase or decrease at the Hotel’s discretion.
• For Standard and Deluxe Room reservations, the Hotel requires a deposit of MYR100.00 per guest room per stay, and a MYR200.00 per stay in Suite Room for incidental charges and/or cleaning fee. Deposit can be made in cash or by credit card upon check-in time, and is refundable during check-out provided there are no charges and expenses incurred by guest(s).
• Hotel Marudu Inn is a 100% NON-SMOKING HOTEL. A cleaning fee of MYR300.00 is incurred by the guest(s) if there is suspicion of smoking. Indicators of smoking include : odor, lighters, cigarettes and related products. Guest(s) may be refused of service by our Hotel in future due to violation of non-smoking policy.
• Daily housekeeping service is provided for guests staying more than one night in Hotel. Guests hanging ‘Do Not Disturb Please’ Sign on the door indicate guests require privacy and housekeeping service will not be carried out.
• To ensure safety of our guests, all public areas are under 24-hour CCTV surveillance.
• Please review and follow all the important information such as the emergency evacuation plans, house rules, amenities price list and other information provided in our rooms, lift, lobby & conference room. It is your obligation to follow the Federal or State laws or any laws imposed by government.
• The management team reserves the right to change these terms and conditions at any time without prior notice.